FAQs

NASS is located in Bath and West Showground, Shepton Mallet BA4 6QN.

Check here the best ways to travel to the festival: https://nassfestival.com/travel/

As you get closer, you’ll see yellow road signs which will direct you to the right car park.

Exact info regarding drop off points, car parks etc. will be published here nearer the festival.

Big Green Coach will return as the official travel partner for Nass Festival 2023. They will be running a low-cost weekend coach service, taking the hassle out of organising your festival journey. As Official Partner they have festival tickets available, to be purchased with coach travel. Get your coach travel with a festival ticket as a TRAVEL PACKAGE or just your coach travel on its own.

21 pick-up locations – is there one near you?! Return coach travel direct to the Official festival coach park from: Bath, Bournemouth, Bristol, Cambridge, Cardiff, Cheltenham, Exeter, Gloucester, London (Victoria), Milton Keynes, Newport, Oxford, Plymouth, Poole, Portsmouth, Reading, Salisbury, Southampton, Swansea, Swindon and Taunton.

No. All vehicles must be left in the car park at the Nass Festival. We allow one small tent next to campervans/motorhomes but they must be in the campervan field.

We carry out a 2-for-1 scheme for ticket holders with disabilities that would be unable to attend without use of a Personal Assistant (PA).

Middle or Higher rate DLA for care and/or mobility

Receipt of Personal Independence Payment (PIP)

Evidence of being severely sight impaired

CredAbility Access Card with a +1 category requirement

A recognised Assistance Dog ID card

If you have any further questions please contact us on: access@visionninegroup.com

No pets are allowed with the exception of Guide Dogs.

There is accessible parking on site at the Nass Festival. Upon arrival please ensure you show your disabled badge to be directed to the appropriate car park.

We’re committed to making the site accessible for those with disabilities. However, as it is a festival site there are areas of uneven ground that could make access difficult. Stewards and medical team members will be on hand to help if you require assistance.

Accessible Toilets: There will be accessible toilets within the Main Arena and campsite.

Assistance Dogs: We welcome any assistance dogs at NASS. Should you be unable to attend without one, please complete the Access Requirement Form as instructed.

Medical Services: We will publish site maps detailing medical service stations and first aid points before the event. You will be notified of this through our newsletter which you can sign up to at the bottom of this page. These will be located in both the Main Arena and Campsite. Please familiarise yourself with these locations beforehand.

If you have any further questions please contact us on: access@visionninegroup.com

Deposit payments for NASS 2023 are due on Friday 28 April 2023

Yep you can. You can arrive at the festival anytime from 7am on Thursday 6 July 2023.

Please get in touch with your ticket agent directly and they’ll be able to help you.

Our Box Office team will also be able to help on the day of the show.

You can find ticket agent contact details here 

We offer a pair of complimentary local residents tickets to those living in our catchment area. More information coming soon.

Sign up to our local residents newsletter here.

This year a refundable Litter Bond (£10) will be added to all camping tickets. This will be refunded when you produce one full bag of waste to the Litter Bond Deposit Point along with your Litter Bond ticket. Part of our sustainability drive, we wish to do our upmost best to return the Showground clean and tidy.

All tickets for NASS will be e-tickets. E-tickets will be released in late June 2023. Your E-Tickets can be downloaded via the link within your confirmation email (once available), or alternatively track your order and click Download tickets (once available).

Your tickets can be shown on your device, they do not need to be printed.

If you don’t know your reference number, please scroll down to the ‘Forgotten your details?‘ section, where we can send you a reminder email for all your bookings.

Dates: Friday 7 July – Sunday 9 July 2023
Litter Bond: £10 (refundable) will be added to your basket automatically alongside your ticket.
Includes: Friday to Sunday festival entry with camping
Age Restrictions: Restrictions apply, see below.
Terms & Conditions: Full terms apply, see here

Yes – but only through our official resale platform.

We will be working with Tixel who provide a safe and easy place for you to sell your ticket to another fan. To sell your ticket click here and follow the prompts.

​If you have already found a buyer for your ticket but want to complete the transaction safely, you can create a private sale by selecting the ‘make my listing private’ option at the final step.

Need help reselling your ticket? Contact Tixel support  https://tixel.com/help/contact

You will need your E-ticket before you ca re-sell. E-tickets won’t be sent out until one month before the festival so you will only be able to re-sell your ticket from this point.

Online Price: £50.

Vehicle Types: Campervan, motorhome, caravan (+ tow-vehicle) or trailer tent (+tow-vehicle) only. All other vehicles are prohibited from the campervan field.

Includes: 8m x 5m pitch for one vehicle in the Campervan Field for a maximum of four people.

Terms: Must be bought in conjunction with a Nass Festival weekend camping ticket, one campervan pass required per vehicle. One tent or awning is permitted per campervan. You must fit all vehicles and tents within 8m x 5m pitch. If you require a larger space than this, you must purchase more passes. Converted cars/vans/trucks are not permitted in the Campervan Field. Vehicles must have either fitted cooking or washing facilities. Entire party must travel with the vehicle on first entry to gain access. Only fitted campervan gas canisters or cylinders are permitted. No electricity or water hook-up available. Searches may be carried out by the security staff at the entrances and prohibited items will be confiscated. Use of vehicles in-build sound systems is not permitted.

More information on this can be found under Campervan Pass on our ticket information page.

All guest list ticket holders must pay a mandatory charity donation per ticket. All donations go towards our partner charities and local communities. Terms & Conditions: Full terms apply (more info)

Find out more here 

Please don’t buy any NASS tickets from unofficial sites and re-sellers. These include re-sale sites such as Viagogo as well as individual sellers on Facebook and Instagram. Our official ticket agents are:

– SEE Tickets (all tickets)
– Big Green Coach (Coach + ticket packages)

Tickets bought from unofficial ticket agents and re-sellers will be void. You will not gain entry to the festival and will need to purchase a new ticket at our gate. Don’t ruin your Summer, don’t buy from unofficial ‘agents’ like Viagogo and re-sellers.

See full Terms and conditions for more info.

Dates: Thursday 6 July – Sunday 10 July 2023
Online Pre-Purchase Price: £22.50

Arrival Slot: To help us plan arrivals, all cars must book into a specific timed arrival slot.

On The Door Price: Not available. All parking tickets for NASS 2023 must be purchased in advance. 

Terms: Must be bought in conjunction with a Weekend Camping ticket, one parking pass required per vehicle. Sleeping in vehicles overnight is not permitted.
Includes: Access to vehicle car park from Thursday

Dates: Thursday 6 July – Sunday 9 July 2023
Litter Bond: £10 (refundable) will be added to your basket automatically alongside your ticket.
Includes: Thursday to Monday festival entry with VIP Camping (limited capacity to give you a spacious and tidy campsite)
Age Restrictions: Restrictions apply, see below.
Terms & Conditions: Full terms apply, see here

An instalment plan for the Nass Festival secures your ticket in the case of the event selling out. It also guarantees the final price you pay, regardless of any tier price increases. They allow you to spread the cost of your ticket over the course of a period of months. You will be charged an initial payment followed by several equal instalments which will be automatically debited from your card on the last working day of each month – please check the booking page and your confirmation email for this information. Instalment plans are non-refundable.

More information can be found under Deposit Scheme and Payment Plan on our ticket information page.

If you have replaced your payment card in the middle of an instalment plan, please click here.

Thursday Camping tickets give you access to the main arena and main campsite from Thursday 6th July.

Friday Camping tickets give you access to the main arena and main campsite from Friday 7th July.

VIP Camping tickets give you access to the main arena, main campsite and VIP campsite (with your own toilets and showers) from Thursday 6th July. You also fast-track entry into the festival and in-door venues.

Please allow 2-3 days for payment to clear from your account.

If in doubt you can track your order here and contact us via the contact form if you still require assistance.

Bookers will be required to assign names to tickets when they’re released at a later date.

You will be notified via email when you can amend your details.

Your reference number is displayed in the subject line and body of your confirmation email. It will also appear on your bank statement.

If you are unable to locate your confirmation email, enter your email address under the Forgotten Details section at the bottom of the page here. We will send you the details of any orders linked to that email which will then take you through to the customer service area and you can track your order. Please ensure this email matches the email address you entered on your booking.

If you haven’t received your confirmation email, please allow up to 24 hours for it to reach you at busy periods and also check it hasn’t gone into your junk mail folder.

Please check with your card issuer to see if payment has come out or in your pending transactions.

If you are still having trouble getting your confirmation email, you can check your order has gone through by logging into our Customer Services area here and use the option on the next page to resend your confirmation email. If the email is still not being received, please ensure that your email filter settings are not blocking our email address and directing our emails to your junk folder. Within the customer service area you will also be able to update your email address if this problem persists.

If you are unsure of your booking reference number you can enter your email address in the Forgotten Details section here and we will send you the details of any orders linked to that email. If you have paid via PayPal, please ensure you enter the same email address linked to your PayPal account.

Get in touch here

NASS Festival operates on a tiered ticket system. This simply means that our ticket prices start cheaper for the early birds and increase as time goes on. The tiers of pricing are set when the Festival goes on sale and will progress up through different price tier changes as we get closer to the event. The sooner you buy, the cheaper it is. Other than the price you pay, there is no difference to the ticket you receive. We have a set allocation of tickets for each tier. Once the set allocation of tickets has sold out we progress onto the next tier and the price increases.

You will have until midnight on Friday, 28th April 2023 to pay off your balance. Simply head to the Buy Tickets page and select the ticket type you wish to pay off. You will then be presented with a screen to enter your booking number and booking email where a balance option will become available.

Alternatively follow the link in your confirmation email to pay off the remaining balance.

Our official ticket sellers are SEE Tickets and Big Green Coach only.

Click here to book your tickets.

Please get in touch with our team to request for the name on your order to be updated. Please track your order and get in touch here.

Please log in to our customer service area here and select the change delivery/email address option.

Please log in to our customer service area here and select the change delivery/email address option.

Please get in touch with our team by tracking your order and using our customer service contact form. Please confirm exactly what you were meant to book for. We cannot guarantee that we will be able to rectify the booking as all tickets are purchased on a non refundable and exchangeable basis, but our team will try their best to assist you.

To see whether adding car parking to your booking is possible please contact us here and we can look into that for you. Please provide full details of the car parking you wish to add to your order.

Please ensure the car parking you want is available before contacting us.

Please note that we cannot guarantee that adding to your booking would be possible.

To enquire whether changing the date of your booking is possible you can contact us here and we can look into that for you. Please provide full details of the date you wish to exchange to.

Please ensure we have tickets available for the date you have requested by checking availability online before contacting us.

Please note that we cannot guarantee that changing the date of your booking would be possible as all tickets are purchased on a non-transferable basis.

If you require more standard general admission tickets please simply make a new booking.

To see whether adding other tickets to your booking is possible please contact us here and we can look into that for you. Please provide full details of the tickets you wish to add to your order. Please ensure the tickets you want are available before contacting us.

Please note that we cannot guarantee that adding to your booking would be possible.

Want to feel amazing all weekend? Buy a Nass Pamper Package and have access to hot showers, real flushing toilets and a huge pamper lounge with free GHD straighteners, hair dryers and mirror/make up stations. Find out more here.

To see whether upgrading your day tickets to weekend tickets would be possible please contact us here and we can look into that for you. Please provide full details of the weekend tickets you wish to exchange to.

Please ensure we have the weekend tickets you have requested by checking availability online before contacting us.

Please note that we cannot guarantee that upgrading your booking would be possible as all tickets are purchased on a non-transferable basis.

To see whether amending your booking is possible you can contact us here. Please provide the full details of what you wish to exchange to.

Please ensure we have tickets available for what you have requested by checking availability online before contacting us.

We cannot guarantee that changing your booking would be possible as all tickets are purchased on a non-transferable basis.

To see whether upgrading your booking is possible you can contact us here. Please provide the full details of what you wish to upgrade to.

Please ensure we have tickets available for what you have requested by checking availability online before contacting us.

We cannot guarantee that upgrading your booking would be possible as all tickets are purchased on a non-transferable basis.

Our VIP campsite is a spacious are dotted with trees for some extra shade. Pick any free spot and lay down your campsite palace for the weekend.

VIP Camping includes:

✔️ Entry to the festival from Thursday 6th July 2023

✔️ Free showers and dedicated toilets

✔️ Fast-track entry into the main arena

✔️ Fast-track entry into venues

✔️ Free parking

We’ll be offering pre-pitched tents later in the year – sign up to our waiting list here to be the first to hear when they go on sale.

Yes you can, Pre-book phone charging here.

Find options here

To see whether upgrading your booking is possible you can contact us here. Please provide the full details of what you wish to upgrade to.

Please ensure we have tickets available for what you have requested by checking availability online before contacting us.

We cannot guarantee that upgrading your booking would be possible as all tickets are purchased on a non-transferable basis.

See who has been announced so far here.

We strongly advise using card payments instead of cash. We’ll have less cash machines at the festival than usual, as we would prefer fans to use contactless.

NASS 2023 is taking place from 6 – 9 July 2023.

The first acts for NASS 2023 will drop on Wednesday 26th October at 5pm.

NASS takes places at the Bath and West Showground in Shepton Mallet. 

All ages are welcome, but you must be aged 16 or over to attend without an adult.

Anyone aged 15 or under will need to be accompanied by an adult aged 21 or over. One adult can look after up to 2 under 15s.

If you look under 16 we will ask you for ID before you can gain entry to the festival. Valid forms of ID are a Drivers License (provisional is ok), Passport or any other form of ID that is certified in the PASS system.

We get asked every year if college ID or photocopies are ok. They’re not. We can only accept original versions of the IDs listed above.

Yes – If we can’t go ahead in 2023, you’ll be able to keep hold of your tickets for the following year or request a refund.

Head towards The Showground, Shepton Mallet BA4 6QN.

As you get closer, you’ll see yellow road signs which will direct you to the right car park.

Getting dropped off?

Follow signs for Blue Gate / Blue Car Park.

Parking at NASS – Camping Ticket Holders

If you’re parking at the show follow signs for Green Car Park.

Parking at NASS – Day  Ticket Holders

Follow signs for Blue Gate / Blue Car Park.

Parking at NASS – Campervan Pass Holders

Follow signs for Purple Gate / Campervans. 

Dedicated NASS shuttle buses will run every regularly from the festival entrance to Castle Cary. We charge a small fee of £4 per journey to cover our costs. Our buses are cashless, so please bring a debit/credit card with you.

Whilst Castle Cary is our nearest station it is 1hr and 20 min walk away down narrow country roads.

Please DO NOT WALK – it’s not safe and impacts our local area.

Help us keep you safe. Hop on a bus. #NASSSafe

You are welcome to bring your skateboard/bike to Nass Festival.

•  While we encourage you to bring your skateboard or bmx, we do not provide secure lockup for your ride
•  The festival has a large amount of concrete to ride
•  Please note skateboards and bikes are prohibited from indoor music venues and upstairs on the balcony in the Pro Park
•  We also have a custom-built public park for all amateur riders

Upon entry we’ll swap your ticket for a wristband

► We may ask for ID to verify your age. Under 16s arriving without an adult will be denied entry.

► Please expect to be searched thoroughly upon entry. Prohibited items will either be removed from your possession or you will be turned away. We don’t have the facility to store them for you, confiscated items will be destroyed.

► Prohibited items are as follows:

✗ illegal substances, psychoactive substances, nitrous oxide and legal highs

✗ aerosols, spray cans (including deodorants, antiperspirants, hairspray, dry shampoo, suntan lotion, skin moisturiser). Roll on deodorants are allowed.

✗ spirits (alcohol)

✗ anything that could be reasonably considered for use as a weapon

✗ candles, sky lanterns, paraffin lamps, chemical toilets

✗ portable or disposable barbeques/gas/paraffin lamps or any fire/gas related cooking equipment

✗ portable laser equipment and pens, selfie sticks

✗ drones, quadcopters, remote controlled flying devices

✗ megaphones, air horns, compressed air

✗ fireworks, flares

✗ Sound systems of any description

✗ animals with the exception of guide dogs

✗ generators, apart from those permanently built into campervans

✗ gas canisters or cylinders apart from those fitted in campervans

✗ unofficial tabards or hi-vis jackets

✗ professional camera or video recording equipment (including SLRs and anything with a detachable lens and tripods)

✗ campfires are not permitted

✗ Glass including all bottles containing makeup, perfume (small compact mirrors are allowed, max size 10x10cm). Makeup and perfume in 250ml or smaller plastic containers are allowed.

✗ Motorised vehicles including powered skateboards, bicycles, segues, or similar machines except for accessibility equipment and motorised wheelchairs

✗ Please be aware that Day Ticket holders are not permitted to bring any alcohol into the Venue and/or Arena.

You are permitted to bring your own pre-cooked food and soft drinks for your own consumption in the campsites but not for resale.

No food or drink can be taken from the campsite into the Arena.

You may be asked for ID in the following situations at the Nass Festival:

• To prove you are 18 or older if you are buying alcohol inside the festival or if you are bringing alcohol into the festival
• To prove that you are 16 or older if you are entering the festival unaccompanied
• To prove your age if you are acting as a guardian for anyone under the age of 16

Please email info@nassfestival.com and we’ll get back to you as soon as we can.  

We’ll release times in our official app before the festival.

At the Nass Festival:

•  Weekend campers aged 18 or over can bring in limited amounts and types of alcohol to the campsite. Types allowed: Beer, cider (or equivalent such as Alco pops) and wine. NO spirits are allowed. NO glass bottles are allowed. Quantity per person: 12 cans of beer OR cider OR Plastic bottles of beer OR cider, total volume up to 5 litres OR Box of wine (no glass bottles) up to 3 litres in volume.
•  You will need ID to prove you are 18 or over to be allowed to bring alcohol in. Acceptable types of ID are: passport, drivers license or anything with a PASS logo.
•  You can only bring alcohol in the first time you enter when you exchange your ticket
•  You will not be allowed to exit & re-enter by use of your wristband with alcohol
•  Day ticket holders are not allowed to bring in any alcoholic drinks
•  All drinks must be in unopened bottles cans etc (no glass)
•  Alcohol is on sale at the event but you must be 18 or over to purchase it. Bring ID, you will be asked each time you buy a drink. It is illegal to attempt to buy alcohol if you are under 18 and it is illegal to buy alcohol for another person who is under 18. Challenge 25 is in place at all bars. There will be a variety of bars on site and these will sell a range of drinks

You will need to purchase a pass for carpark or campervan campsite access for the Nass Festival. More details and prices can be found here.

No. Once you’re in the festival, all sporting activities are free to watch. There is no additional pass for watching skate/bmx competitions.

We don’t allow re-entry at NASS festival.

If you choose to leave the festival site, once you have your camping wristband, you won’t be able to re-enter. This goes for all campers, including if you have chosen to stay in accommodation near by.

As with anywhere else in the UK, it is illegal to buy, sell or take drugs at NASS Festival. All drugs are potentially dangerous; there are no harmless drugs.  The only way to avoid risks is not to take drugs at all. This goes for new psychoactive substances (formerly known as ‘legal highs’) as well.

We operate an amnesty system at the festival entrance which is your chance to give up any drugs or other prohibited items without getting in trouble. Look for the amnesty point signs. After this point you will be searched and if found in possession of drugs or other prohibited items you will be refused entry and may be arrested.

If you choose to take drugs, please read this advice from Festival Safe. We want all NASS attendees to stay safe and have fun. If you or a friend do take something and become unwell, we’re here to help. You can speak to any member of security or go to the welfare tent where you will be looked after by our friendly and experienced team. You will not get in trouble. For more information on drugs and alcohol safety visit Festival Safe.

Unfortunately you cannot camp at NASS Festival if you have only purchased a day ticket. If you do want to camp make sure to purchase a weekend camping ticket!

We’ll release set times in our official app before the festival.