Accessibility

DATE: 6th – 9th July 2023

ARENA OPENING TIMES:

Thursday 6th July: 10am – 2am​

Friday 7th July: 10am – 2am​

Saturday 8th July: 10am – 2am​

Sunday 9th July: 10am – 2am

CAMPSITE OPENING TIMES:

Thursday 6th July: 9am onwards

Campsites are then open 24/7 over the weekend, with all campers off site by 12pm Monday 10th July. ​

Visit our Timings Page for a full list of NASS Festival times.

ADDRESS: 

BATH & WEST SHOWGROUND​

SHEPTON MALLET​

SOMERSET​

BA4 6QN

WHAT3WORDS:

Every 3 meter square of the world has been given a unique combination of three words. Download the What3Words App to find the exact location of our entrances:

• YELLOW GATE (Drop-off/ Pick-up, Day Parking & Weekend Camping): ///cabin.sprouting.again
• PURPLE GATE (Accessibility Campsite & Live-in Vehicle/Campervan): ///cornfield.buyers.colide

NASS Festival is committed to making the experience at our festival as inclusive as possible.

We offer an additional ticket, free of charge, to customers who require a personal assistant in order to attend the festival.

Please note: as a PA you will be expected to assist the customer in way finding round the event, buying and carrying food/ drinks, entering / exiting the event and undertaking all access requirements of the person you are attending with.

Our Access Request Form for NASS Festival 2023 is now closed and PA tickets have been issued. Thank you for taking the time to let us know about your access requirements, see you soon!

If you have any questions regarding access, please get in contact: access@visionninegroup.com

Bath & West Showground is the site of NASS Festival. Approximately 50% of the festival site is on hardstanding tarmac – including most of the Main Arena where our venues are situated.

The other 50% of the site is curated on flat grass fields, this includes our campsites. Please note if we experience adverse weather conditions that the ground conditions can become saturated, which can make it more difficult to manoeuvre.

GENERAL ADMISSION DAY TICKETS & WEEKEND CAMPING TICKETS

For all general admission day ticket holders, and weekend camping follow signs for YELLOW GATE (WhatThreeWords location ///cabin.sprouting.again).  The distance from the drop-off point, day car park and general weekend parking to the entrance is around 380m.

If you are arriving by coach or shuttle bus you will be dropped at YELLOW GATE. All day-ticket holders will enter here, where you will pass through security checks and wristband exchange to enter the main arena. The distance from the entry point to the main arena is around 157m.

Our peak ingress hours for day-ticket holders Friday, Saturday and Sunday arrivals are 11:00 – 15:00 and departures 22:00 – 02:00.

ACCESSIBILITY CAMPING & LIVE-IN VEHICLES

For accessibility customers who wish to stay in our accessibility campsite and live-in vehicle ticket holders, follow signs to the PURPLE GATE (WhatThreeWords  location ///cornfields.buyers.colide). The distance from Purple Gate to the Accessible Campsite is around 188m. ​

If you’re arriving by coach or shuttle bus you will be dropped at YELLOW GATE where you will pass through security and wristband exchange to enter the festival. The distance from the blue gate entry point to the campsites is around 490m.

Where you decide to camp is up to you, if you’d prefer to stay in general camping then you’re welcome to do so. The distance from the Accessible Campsite to the main arena is around 365m.

Our peak ingress hours for weekend camping arrivals are Thursday 13:00 – 19:00, and departures on Monday 09:00 – 15:00.

Please note: NASS is a no re-admittance event. Once you’re in, you’re in!

There will be hearing loops available at PURPLE GATE and YELLOW GATE

PARKING

If you have purchased a day-parking pass, follow directions to BLUE GATE.

If you have purchased a weekend parking pass, follow directions for PURPLE GATE.

We reserve a number of spaces for customers who may require being closer to the entrance of the festival. If you are a blue badge holder, you do not need to purchase a parking pass, simply present this to staff on entry who will guide you to a parking space.

If you do not have a blue badge, you must have purchased a day parking pass. BOOK A PARKING PASS HERE.

OPENING TIMES:

Thursday 6th July: 8am – 10pm​

Friday 7th July: 8am – 10pm​

Saturday 8th July: 8am – 10pm​

Sunday 9th July: 8am – 10pm

Accessible Toilets: There will be accessible toilets (DDA) located at most toilet blocks around the site, including the Main Arena and campsites.

Assistance Dogs: Assistance dogs are welcome at NASS. There will be a designated assistance dog resting area, more information about where this will be sent directly to those who have requested this service in advance.

Medical Services: Includes welfare points and a sensory respite area. We will publish site maps detailing medical service stations and first aid points before the event. These will be located in both the Main Arena and campsite. Please familiarise yourself with these locations beforehand.

Parking: Parking tickets are available to buy online. If you are a Blue badge holder, you do not need to purchase one of these but must register for disabled parking on the Access requirement form. The accessible car park is limited so friends/ family arriving in separate vehicles will not be able to use this car park. Purchase your parking pass here. 

Viewing Areas: Located at the Main Stage. Our viewing are are stewarded and include accessible toilet (DDA) facilities within this area. These areas are reserved solely for our accessible customers + PA and unfortunately not for those with broken bones, recent injuries and/or pregnancies.

Please note the viewing area(s) works on a first come first serve basis, we may have to restrict access to avoid over crowding and safety issues.

Due to health and safety restrictions at some of our smaller venues, where we haven’t been able to include a viewing area, please speak to one of our steward team who will assist you in finding an alternative viewing space.

Accessible guests also have use of the Fast track entry lane into Arena + Campsite.

Our Access Request Form for NASS Festival 2023 is now closed. Thank you for taking the time to let us know about your access requirements, see you soon!

Our Accessible campsite is dedicated to deaf and disabled guests which includes car park, campervan area and designated entrance.

Facilities include:

• Designated entrance into accessible campsite.
• Designated accessible parking within close proximity.
• Wheelchair accessible toilets and shower.
• Fresh water points.
• Campervan park next to campsite

We will have a dedicated access team who are there to help you whilst you’re with us, if you have any questions or concerns, head towards one of the access info points and the team will assist you.

Accessibility Info Point (10am – 2am) – find us in the main arena by the merchandise stand.

Welfare Tent (2am – 10am) – please make yourself known to one of the trained medical professionals at the welfare tent for queries or concerns within these times.

Along with yourself and your PA, you are permitted to have two other people camp with you in this area.

If you’d prefer to camp in one of the general campsites, you’re also welcome to do so. Information on distances can be found in the ‘Arriving at the Festival’ section.

WELLBEING

If at any point during your time at NASS Festival you, a friend or a stranger appears unwell, head to one of the Welfare Tents where our team of professionals will assist you. We have one located in the main arena and one in our general campsite. The Welfare team offer a comfortable environment to anyone who feels unsafe, needs to take 5, or speak to someone. They are a team of experienced, non-judgemental people who can give confidential advice about alcohol and other drugs, sexual health, mental health and offer support if you need someone to talk to.

Our welfare tents have a calm space if you feel anxious and the teams can help if you find yourself stranded. They also care for lost and vulnerable people including children.

Our welfare team is not there to make judgements or get you in trouble. Their service is confidential so you can be honest with them about any problems you are experiencing and they will do their best to help you. Their primary role is to ensure the well-being and safety of everyone on site, no issue is too big or too small just simply visit their tent on site and they will be happy to help.

Sometimes you can find yourself in a situation that isn’t safe or that makes you feel uncomfortable. If you can’t access help from our Welfare tent in the Main Arena or campsite our bars operate Ask for Angela, where you can discreetly ask for help from a member of staff if this happens.

MENTAL HEALTH

Looking after our mental health and wellbeing at festivals is so important as it helps determine how we handle stress, relate to others, and make choices.

Everyone has mental health, it includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. Every year one in four of us will experience a mental health problem.

We want to create a happy, safe and exciting space but it can also sometimes be overwhelming. Getting enough sleep, eating regularly and pacing yourself are key if you want to stay on top form.

If you have an existing mental health condition:

• bring any medication you are on with you and remember to take it as prescribed;
• if it’s your first time, read about what to expect in the ‘what to expect’ section above;
• before you go, think about whether certain situations could be difficult for you, for example big crowds, and try to mentally prepare yourself for what it might be like and what you would do if you become overwhelmed;
• people often forget to eat at festivals. If you have an eating problem think about whether you would prefer to bring your own food or whether you will feel ok buying from the vendors on site;
• if you have a history of poor mental health, you may be more likely to experience negative effects with alcohol and other drugs. Find out more here;
• if you are on medication for a mental health condition be mindful of how this could interact with alcohol and other drugs;
• try to be open with your friends and let them know if you are struggling or need help.

Please be kind to everyone and respect the surroundings you’re in.

Our accessibility pack will be sent out ahead of the festival, it contains all the essential information so you can plan ahead. This will be available to view on our website shortly and sent out to everyone who has completed our Access Request form in advance.

Our Access Request Form for NASS Festival 2023 is now closed. Thank you for taking the time to let us know about your access requirements, see you soon!

Included in this pack will contact details of your dedicated accessibility officer who will be on-site and contactable during daytime hours of the festival. For any concerns outside of these hours, please speak to one of the access team at one of the info points to help and support you.

• There will be a hearing loop available at YELLOW GATE and PURPLE GATE
• We currently do not offer sign language as a service on any of our stages, unless requested in advance via our access request form.
• Please be aware that strobe lighting and lasers will be used during artist’s performances during the festival. Due to the nature of this, prior notice will not be given before use.
• If you have medication that requires refrigeration, please bring this with you in a lockable, clear container (such as a tuppaware box) along with a copy of your relating medical documentation. Our medical staff or accessible campsite will have a lockable fridge for you to safely store this. Please note we are not responsible for your medication if it is lost, stolen or in the unlikely event of power loss.

If you can’t find the answer to your question, please get in touch: access@visionninegroup.com

We’re here to make your experience at NASS Festival an enjoyable one, so we welcome all questions big or small.